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Q: What is your monthly production capacity for different types of shoes?

A: Our monthly capacity is 20,000-40,000 pairs for casual shoes, and 30,000-50,000 pairs for sports shoes. The specific capacity can be adjusted based on your order requirements and production schedule.

Q: What is the standard lead time for bulk orders?

A: For standard styles without customization, the lead time is 30-45 working days after receiving the deposit and confirmed order details. For customized orders (e.g., material, design, logo), the lead time will be extended to 45-60 working days, depending on the complexity of customization.

Q: What is your MOQ for each style of shoes?

Our minimum order quantity (MOQ) is 50 pairs per shoe style. For shoes requiring personalized customization services, the MOQ standard will be adjusted based on the complexity of the customization requirements.

Q: Can you provide OEM/ODM customization services?

A: Yes, we specialize in OEM/ODM services for B2B clients. We can customize based on your:
  • Design drawings (AI/PSD format preferred) or physical samples;
  • Material requirements (genuine leather, PU, mesh, canvas, etc.);
  • Color matching (Pantone color code accepted);
  • Logo printing/embroidery (we provide logo mock-ups for confirmation before production);
  • Packaging customization (shoe boxes, dust bags with your brand information).

Q: What is the process for customized orders?

  1. You provide detailed customization requirements (design, material, quantity, etc.);
  2. We quote the price and provide a sample production schedule (7-10 working days for sample making);
  3. You confirm the sample and pay the deposit (30% of the total order value);
  4. We arrange mass production and update you on the production progress regularly;
  5. After production completion, we send product photos/videos for your inspection;
  6. You pay the balance, and we arrange shipment.

Q: How do you ensure the quality of bulk orders?

A: We implement strict quality control (QC) throughout the production process:
  1. Incoming inspection: Test raw materials (leather, sole, thread, etc.) against international standards;
  2. In-process inspection: Check semi-finished products at key stages (cutting, sewing, assembling);
  3. Final inspection: Conduct 100% inspection of finished products (size, stitching, appearance, function) before packaging.

All products comply with ISO 9001 quality management system standards.

Do your products meet international safety and environmental standards?

A: Yes. Our shoes meet EU REACH, CE, and US CPSIA standards. We can provide test reports (e.g., leather material test, heavy metal content test) upon request to ensure compliance with your target market’s regulations.

Q: How is the price of your shoes calculated?

A: The price is determined by factors including: style complexity, material grade, order quantity, customization requirements, and shipping terms. We offer competitive factory-direct prices without middlemen. Please contact us with your specific requirements for a detailed quote.

Q: What are your accepted payment terms?

A: For new clients, our standard payment term is 30% deposit by T/T (Telegraphic Transfer) upon order confirmation, and 70% balance before shipment. For long-term cooperative clients, we can negotiate more flexible terms (e.g., 20% deposit + 80% balance against copy of B/L) after establishing mutual trust. We also accept L/C (Letter of Credit) for large orders.

Q: What shipping methods do you offer?

A: We cooperate with professional logistics partners (DHL, FedEx, UPS, Maersk, COSCO, etc.) and can arrange:
  1. Air freight: Fast delivery (3-7 days), suitable for urgent orders;
  2. Sea freight: Cost-effective (20-40 days), suitable for bulk orders (FCL/LCL);
  3. Door-to-door (DDP/DDU) service: We handle customs clearance and delivery to your designated warehouse.

Q: Who is responsible for customs clearance and related fees?

A: It depends on the trade terms agreed upon:
  1. EXW (Ex Works): You are responsible for all logistics and customs clearance fees;
  2. FOB (Free On Board): We deliver the goods to the port of shipment, and you cover sea freight and destination customs fees;
  3. DDP (Delivered Duty Paid): We bear all costs (freight, customs duties, taxes) and deliver to your door.

Q: Can I get a sample before placing a bulk order?

A: Yes. We provide sample service:
  1. The sample fee is $30-$80 per pair (some samples can be provided free of charge). This sample fee can be deducted from the payment of your subsequent bulk order.
  2. Customized samples: The sample fee is $50-$150 per pair (covering material and production costs), with the same deduction policy for bulk orders.

The sample delivery time is 7-10 working days, and the shipping fee is borne by you.

Q: What if there are quality issues with the received goods?

A: Please contact us within 7 working days of receiving the goods and provide detailed photos/videos of the quality issues. Our QC team will verify the problem within 3 working days. If the issue is confirmed to be caused by our production, we will offer solutions such as:
  1. Replacing the defective products with new ones in your next order;
  2. Refunding the corresponding amount of the defective products;
  3. Providing a discount for your next order (negotiable based on the severity of the issue).

How can I start a cooperation with your factory?

  1. Send your inquiry (product style, quantity, customization needs, target market, etc.) via email/contact form;
  2. We provide a quote and sample plan within 24 hours;
  3. Confirm the sample and sign the order contract;
  4. Pay the deposit and start production;
  5. Inspect the goods and arrange shipment after balance payment.

Q: How can I contact you for further consultation?

A: Email:luyafei0204@gmail.com

WhatsApp/WeChat: +86 153 3354 0194

Response time: We will reply to all inquiries within 24 working hours.

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